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Support clients without sharing everything

Manage support tickets, share retainer reports via secure links, and give clients the visibility they need — without giving them the keys to your whole CRM.

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Who it's for

  • Agencies managing ongoing client support
  • Businesses that receive support requests via email
  • Teams that need client-facing reporting without full CRM access
  • Companies planning Zendesk integration for multi-channel support
  • Service businesses that want to improve client transparency

Common pain points

Support is ad-hoc

Client requests arrive by email, phone, and chat with no central tracking or prioritisation.

Clients lack visibility

Clients can't see project progress, retainer usage, or ticket status without asking you directly.

Sharing data is risky

You want to give clients transparency but not access to your internal CRM, pricing, or other clients' data.

No ticket history

When a client says 'I raised this last month', you spend ages searching your inbox.

How ImpactiveAI solves it

Purpose-built features that address your specific challenges.

Support tickets

Create, assign, and track support tickets. Keep all client requests in one place with full history.

Secure report links

Share retainer reports via token-secured URLs. Clients see their data — and only their data — without logging in.

Activity timeline

Every interaction with a client is logged on their timeline. Emails, tickets, deals, and invoices — all in context.

Permission controls

Role-based access ensures team members only see what they need. Client-facing roles coming soon.

Zendesk integration

Planned integration with Zendesk for unified multi-channel support across email, chat, and phone.

Email integration

Sync client emails via IMAP. AI extracts contacts and suggests draft replies to support requests.

Support clients brilliantly

Start free today. Manage tickets, share reports, and keep clients informed.

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