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Guides & Playbooks

In-depth resources to help you get the most from ImpactiveAI and run your operations like a pro.

Getting Started

The CRM Setup Guide

A step-by-step guide to configuring ImpactiveAI for your business. Covers workspace setup, pipeline customisation, team permissions, and integrations.

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Integrations

Xero Integration Playbook

Everything you need to know about connecting Xero to ImpactiveAI. Two-way sync, invoice pushing, payment tracking, and the Deal Won workflow.

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BNI

The BNI Member's CRM Handbook

How to use ImpactiveAI to track referrals, measure networking ROI, and maximise your BNI membership value.

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Operations

Retainer Management Best Practices

Set up retainer periods, sync hours from Everhour, generate client-facing reports, and manage renewals — all from one platform.

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Giving Coming soon

Setting Up the Giving Engine

Configure charitable giving programs, choose beneficiaries, set percentages, and start turning paid invoices into real-world impact.

Admin Coming soon

Permission Groups & Team Access

Design your team's access model with custom permission groups, module-level controls, and workspace-scoped data isolation.

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